Trust Center
At FrankieOne, your trust is our top priority. We understand the significance of data security in today's digital landscape and are dedicated to safeguarding your data with the utmost care. Our commitment to security is unwavering, and we employ comprehensive systems and protocols to ensure the protection of the information you entrust to us.
This commitment spans our entire services - KYC, KYB, IDV, AML/CTF, OneSDK, Fraud & Transaction Monitoring, Portal. These robust security measures are designed to safeguard the sensitive data and processes across all our solutions.
Within this Trust Centre, you'll find detailed insights into our data security practices and the robust procedures we've established. We aim to offer transparency about our security measures and to reinforce the confidence you place in FrankieOne.
ANZ Bank
Commonwealth Bank of Australia
Westpac
Qantas
Finder
BTC Markets
Cointree
MYOB
Shopify.com
Afterpay
Kraken
BinanceDocuments
- Do you use encryption for external/internal information transmissions (i.e., over the network/internet)? What encryption standard do you use?
- Has your organization experienced any information security incidents or breaches in the past 24 months? If so, what controls were implemented to mitigate risks from these breaches?"
- Describe your organisation penetration testing approach and frequency? Please provide the latest penetration testing report.
- Does your organisation hold any certifications? For example, ISO/IEC 27001, Privacy Shield, ISO9001, Cyber Essentials.
- Describe your organisation information security policies and how often these are reviewed and updated? Please provide copies of your information security policies.
Subprocessors
Subprocessors
SOC 2 Type II Attestation Achieved
We’re pleased to share that we have successfully completed our SOC 2 Type II audit. This independent assessment confirms that our controls and processes operated effectively over the audit period, in alignment with the Trust Services Criteria for security, availability, and confidentiality. Please download the latest report from this Trust Center.
Achieving SOC 2 Type II demonstrates our ongoing commitment to protecting customer data and maintaining strong security and compliance practices.
Impact Assessment of critical vulnerability related to React Server Components (CVE-2025-55182 , CVE-2025-66478)
We have completed our detailed impact assessment of this vulnerability and found that there is no usage of impacted React Server Components within our environment.
Also, Cloudflare, our WAF provider, has deployed rules preventing the exploitation of this vulnerability - https://blog.cloudflare.com/waf-rules-react-vulnerability/
Welcome to our Customer Trust Center!
Welcome to our new FrankieOne Trust Center. We take security and privacy seriously. This page provides clear, up-to-date details on our controls, certifications, and policies to support your evaluation with confidence.